Sep
14

Consumer Protection - Can consumers recover costs if an estate agent has misled them?


It seems that it is not just surveyors who are being sued. In an article from the Guardian, the question ‘I think an estate agent has mislead me – can I recover my costs?’ is asked. The answer explains that under the Consumer Protection from Unfair Trading Regulations 2008 (also known as Consumer Protection Regulations) he/she must disclose any pertinent information about a property which might influence a prospective buyer’s decision. It defines ‘pertinent’ information as information considered material to a consumer’s decision to enter into a transaction and it should be disclosed at the earliest opportunity. Problems highlighted in previous surveys are listed as pertinent information so misleading or failing to mention it can result in criminal charges being taken against the seller or estate agent. You can read the full question and answer here.